Frequently Asked Questions

Is It Safe To Enter My Payment Information?

Card payments are handled through Stripe Financial Services API. Stripe is PCI Service Provider Level 1, which is the highest level of payment processing security when it comes to PCI compliance. Bloxgear.com is required to keep records of its sales and customers, but does not store or have access to credit card numbers used for purchases. Bloxgear.com priority is provide a safe and secure service and has no interest in sharing your personal information.

How Do I Redeem My Code?

Most codes that are sold on BloxGear.com are Roblox platform codes that can be redeemed at roblox.com/redeem. If you have purchased a DLC code please visit the games website for instructions to redeem DLC codes.

How Long Will It Take To Get My Code?

Card Transactions: In most cases BloxGear.com automatically delivers your virtual item code as soon as your payment has been processed. Normally this only takes a few seconds and your virtual item code is displayed on your order confirmation page following the checkout process. In addition the code will be emailed to the address provided at checkout. If you have created an account the code will also be stored in Account & Purchases tab. In unique cases of high dollar sales or suspicious activity the website will alert the Bloxgear admin to approve processing the transaction and releasing the codes. If you receive an email stating your order is pending approval please allow up to 6 hours for processing the order.

Crypto Transactions: Some Crypto transactions can take up to 10 minutes. If you have created an account you can monitor your order status on the account page under the orders tab. Once the payment is confirmed the payment confirmation page will update with the code and you will also receive an email with the code.

Do I Need To Create An Account?

One does not need to create an account to purchase on BloxGear.com, however it is convenient. The account page will store your recent transactions and virtual item codes.

Fraud Prevention

Virtual item and gift card products have an elevated risk of fraud. Bloxgear has a number of safety features implemented for its transactions to prevent fraud. These include restrictions on purchases based on velocity, payment method, and order value. If you are not able to make purchases, it is a result of the Bloxgear fraud prevention measures. More secure payment methods may allow more purchases.